Panes support
If something is not working as expected, contact Forcola. You will receive a reply by email.
Email support
Include your iPhone model, iOS version, Panes version, level number and what happened. Please do not send passwords or other sensitive information.
forcolasupport@icloud.comAn ad or reward is unavailable
Check that your device is online and try again later. Ads can be unavailable because of your region, privacy choice, connection or temporary ad supply. Panes remains playable without ads. A hint or streak-freeze refill is granted only after a rewarded ad completes.
How do I change advertising privacy choices?
Open Panes → Settings → Privacy choices. The option appears where Google requires a privacy control. Read the Panes privacy policy for more detail.
How do I turn streak reminders off?
Open Panes → Settings and turn off Daily streak reminder. You can also manage Panes notifications in the iOS Settings app.
Will my progress move to another device?
Panes has no account or cloud-progress service. Progress is stored locally and may be included in an iOS device backup, depending on your Apple settings. Deleting the app may permanently remove local progress.
I am stuck on a level
Each clue belongs to one rectangular pane. The clue number is the pane's total cell count, and its shape marker can indicate tall, wide, square or either orientation. Shaded cells must stay empty. You can use a hint to complete one useful pane.
The app closes unexpectedly
Reopen Panes and confirm your progress restored. If the problem repeats, email the level number and the action immediately before the app closed. Crash diagnostics may also help Forcola investigate.